Philip was phenomenal! We moved into a home that hadnu2019t cared for their gas fireplace in probably a decade at least. It wouldnu2019t turn on and the glass was incredibly foggy. Philip had his work cut out for him,...
Brandon is very knowledgeable and explained the issue and resolution very clearly. Nice of him to explain various options and their pros & cons.nEven the Service desk ( dont know the name) was really helpful and let m...
VERY good customer service! Installers JEREMY and SAM were really great to work with. They were personable and answered all of our questions. The tear out and installation was excellent. They were very respectful ...
Awesome company! Always my go to for fireplaces due to their speed, professionalism, and how they service any warranty work. Truly a class act all around, and I have never had a bad experience with one employee. It se...
Warranty work on electric fireplace, it starts with the lady who I spoke to originally that scheduled the appointment. I don't remember her name but she's the one that takes the calls at your place was extremely helpf...