Quick Verdict
AC Direct vs eComfort: Side by Side
AC Direct and eComfort both built their reputations as online HVAC retailers that sell equipment directly to homeowners and contractors. AC Direct leans toward wholesale-style pricing on systems and components, with a clear focus on central systems, mini-splits, and mobile home equipment. eComfort built a wide catalog spanning HVACR and plumbing supplies from nearly 90 brands. One important note up front: as of January 20, 2026, eComfort.com stopped accepting new orders and transitioned to Ferguson Home. If you are shopping today and want an active storefront with published policies, AC Direct is the more straightforward option. The table above links to both sites so you can confirm current details for yourself.
Who Each Retailer Is
AC Direct
AC Direct sells central heating and air conditioning systems, air conditioners, heat pumps, gas and electric furnaces, ductless single-zone mini-split systems, ductwork, air filtration units, mobile home air conditioning systems, evaporator coils, copper tubing, system components, and electric heating kit accessories. Carried brands include Goodman, Direct Comfort, Gree, Mitsubishi, Rheem, Revolv, Aprilaire, and Honeywell.
The company is known for offering wholesale pricing directly to homeowners and contractors, cutting out middlemen to provide savings it describes as 30% to 60% off local contractor pricing. It suits homeowners and small contractors looking for HVAC equipment at lower prices. You can browse AC Direct’s systems to see the range firsthand.
eComfort
eComfort positioned itself as a leading online retailer of HVACR and plumbing supplies. Its catalog included boilers and hydronics, heat pump mini-split systems, central A/C and furnace packages, gas fired unit heaters, shower system kits, tankless water heaters, ventilation and indoor air quality products, radiant heating, radiators and towel warmers, solar and geothermal systems, air filters, HVAC controls, air conditioners, furnaces, water heaters, mini splits, PTAC units, thermostats, and standby generators. Brands included LG, Mitsubishi, Goodman, Williams, Noritz, Modine, Durastar, Amana, and almost 90 others.
eComfort was known for selling directly to consumers to potentially reduce overall costs compared to a traditional contractor-driven model, and for providing expert support to homeowners and contractors. Again, as of January 20, 2026 the site ceased accepting new orders and moved to Ferguson Home.
Key Differences
Selection
This is where the two retailers differ most clearly. eComfort’s catalog was broad, covering both HVAC and plumbing categories with products from nearly 90 brands, including specialty items like boilers, hydronics, tankless water heaters, radiators, towel warmers, solar and geothermal systems, and standby generators. If you wanted variety across HVAC and plumbing together, that breadth was a real strength.
AC Direct keeps a focused catalog centered on residential and light commercial HVAC: complete systems, condensing units, furnaces, coils, mini-splits, ductwork, and the components that go with them. A standout for AC Direct is its mobile home air conditioning systems and Revolv-branded equipment, a niche that not every online retailer covers. For buyers who want a system bundle assembled from matched components, AC Direct’s configurator approach makes pairing condensers, coils, and furnaces simpler.
Pricing
Both retailers compete on price by selling directly to consumers. AC Direct advertises contractor wholesale pricing with claimed savings of 30% to 60% off local contractor pricing, and it offers a Price Match Promise on qualifying products. eComfort was known for competitive and wholesale prices, weekly specials, and a Scratch and Dent Sale offering up to 50% off certain items.
In practice, AC Direct’s pitch is built around the wholesale-direct model plus the price match, which gives shoppers a clear way to challenge a lower quote elsewhere. eComfort’s appeal leaned on weekly promotions and discounted open-box deals. Since eComfort no longer accepts new orders, AC Direct is the retailer with active pricing to compare against today.
Shipping
AC Direct’s shipping terms are published and verified. The company offers free shipping on orders over $1,500 (commercial products excluded and not eligible). Orders of $1,500 or less are subject to a $60 fee, excluding ductwork materials, for which a specific quote is provided. AC Direct ships to the 48 contiguous US states and does not ship to Alaska or Hawaii. Shipping is via common carrier, with delivery currently running about 3 to 10 business days, not including holidays or weekends; out-of-stock or special-order items take longer. A common freight carrier delivers to the home or office, with the driver responsible for delivery to the tailgate of the truck; a lift gate truck can be requested for an additional charge, and the customer moves the freight to its final location after offloading. All orders ship fully insured, and customers should inspect equipment at delivery with the driver present and note any damage or shortage on the delivery receipt.
For eComfort, shipping terms are not part of the verified information here. Readers should check eComfort’s current shipping policy directly through the link in the table above (and note its transition to Ferguson Home).
Returns
AC Direct’s return policy is detailed and verified. It accepts equipment returns for 14 days from the date of receipt; requests after the 14-day window are not accepted without manufacturer approval. A 15% restocking fee applies, based on the total order price plus associated insured freight costs both ways. Conditions include original boxes neatly taped with clear tape (no colored tape), like-new condition with no installation or damage, and all manufacturer documentation included. Original shipping charges are non-refundable, and for free-shipping orders the actual shipping cost is deducted. Refunds are credited in the same manner as payment, with up to 3 weeks to process after AC Direct receives the return. R410a equipment is no longer accepted for returns, and orders placed as of November 15, 2024 are not eligible for returns for any reason, with exemptions for equipment shipped in error (subject to the 14-day policy) and shipping-damaged orders. Cancellations must be submitted in writing within one business day for a full refund; after that a restocking fee may apply, and once shipped an order cannot be cancelled.
eComfort’s return terms are not included in the verified information here. Please check eComfort’s current return policy directly before assuming any window or fee.
Warranty Support
AC Direct states that all equipment it sells includes a manufacturer’s warranty and recommends customers read the full warranty included with the purchase; this information may also appear on the manufacturer’s own website. AC Direct does not claim to provide its own warranty service, and for returns all manufacturer documentation, including warranty information, must be included. It notes it cannot be held liable for damages from installation or operation, and that it will assist with shipping damage claims, though the carrier has final say.
For eComfort, warranty support terms are not part of the verified information here. Check eComfort’s current warranty policy directly.
Which Should You Choose
- Homeowners replacing a full system today: AC Direct is the practical choice, with an active storefront, wholesale-direct pricing, a Price Match Promise, and published shipping and return terms.
- Small contractors: AC Direct’s contractor wholesale pricing and matched-component system bundles fit buyers who want to assemble complete jobs at lower equipment costs.
- Mobile home owners: AC Direct stands out here with dedicated mobile home air conditioning systems and Revolv equipment.
- Buyers wanting the widest catalog across HVAC and plumbing: eComfort historically offered that breadth across nearly 90 brands, but since it no longer accepts new orders, you would now look to its successor, Ferguson Home.
- Bargain hunters chasing open-box deals: eComfort was known for weekly specials and a Scratch and Dent Sale, though current availability should be confirmed given the transition.
Bottom Line
AC Direct delivers a focused HVAC catalog, wholesale-style pricing with a price match, and clearly published shipping, return, and warranty information, which makes it easy to plan a purchase. eComfort offered an impressively wide selection across HVAC and plumbing, but as of January 20, 2026 it stopped accepting new orders and moved to Ferguson Home. For an active, transparent buying experience right now, AC Direct is the stronger pick for most shoppers.
Frequently Asked Questions
Is eComfort still accepting orders?
No. As of January 20, 2026, eComfort.com ceased accepting new orders and transitioned to Ferguson Home. For current options, check eComfort's site, which links to its successor.
Does AC Direct offer free shipping?
Yes. AC Direct offers free shipping on orders over $1,500 (commercial products excluded). Orders of $1,500 or less are subject to a $60 fee, excluding ductwork materials, which receive a specific quote. It ships to the 48 contiguous states only.
What is AC Direct's return policy?
AC Direct accepts equipment returns for 14 days from receipt, with a 15% restocking fee and specific condition requirements. R410a equipment and orders placed as of November 15, 2024 are not eligible for returns except for limited exemptions. Review the full policy before ordering.
Which retailer has the larger selection?
eComfort historically carried a broader catalog spanning HVAC and plumbing supplies from nearly 90 brands. AC Direct keeps a focused HVAC catalog including a niche in mobile home systems and Revolv equipment.
Does AC Direct provide its own warranty?
AC Direct states equipment includes a manufacturer's warranty and recommends reading the full warranty with your purchase. It does not claim to provide its own warranty service, so confirm coverage details with the manufacturer.
How can I compare current eComfort policies?
Because eComfort's return, shipping, and warranty terms are not verified here and the site has transitioned to Ferguson Home, use the link in the comparison table to check its current policies directly.