Total Home Supply Reviews 2026: Is It Legit? Pros, Cons, and Verdict

Quick Verdict: Is Total Home Supply Legit?

Yes, Total Home Supply is a legitimate, established online HVAC and home comfort retailer. It carries well known brands, ships free across the contiguous United States, and was listed on Distribution Trend’s Top 30 HVACR Distributors of 2025. Customer feedback leans positive, with a 4.8 out of 5 rating from nearly 6,000 reviews on Shopper Approved, though a smaller sample of 21 reviews on Trustpilot shows a more mixed 3.7 average. That gap is worth noting but not unusual for a company that handles large, freight shipped appliances.

In short, this is a real company with real phone support and a wide product catalog. It suits buyers who already know roughly what equipment they want, or who are willing to call and talk it through, and who plan to have a qualified installer handle the work.

Who They Are and What They Sell

Total Home Supply is an online retailer focused on heating, cooling, and home comfort products. Rather than serving only homeowners, the company also caters to business owners, contractors, property managers, and hotels, which explains the heavy emphasis on commercial style units like PTACs and VTACs alongside residential gear.

The brand lineup is broad and recognizable, including Amana, GE, LG, Daikin, Goodman, MrCool, Friedrich, Rinnai, Bradford White, Aprilaire, Panasonic, and several specialty fireplace and heater names such as Reznor, RH Peterson, White Mountain Hearth, Williams Furnace Company, and Empire Comfort Systems.

The product range covers a lot of ground:

• Central air conditioners, heaters, and full HVAC systems
• Mini splits, line sets, and wall brackets
• PTAC and VTAC units for hotels and multi unit properties
• Window air conditioners and dehumidifiers
• Gas logs, fireplaces, and unit heaters
• Water heaters
• Thermostats, condensate pumps, parts, tools, and cleaning products

One thing that sets the company apart is its focus on live help. Total Home Supply is known for real comfort consultants who answer calls, help with product selection, assist with warranty parts, and triple check orders. If you are unsure which unit fits your space, that kind of guidance has genuine value.

Pricing and Value

Total Home Supply says it strives for the best prices possible and is generally considered fair on pricing. It runs discounts and coupons, with advertised savings reaching up to 70 percent or 50 percent off on select items, and it offers bulk discounts on PTACs and for large projects.

For contractors, property managers, and hotels buying in volume, the bulk pricing and free freight can add up to meaningful savings, especially on PTAC orders. For single unit homeowner purchases, the value comes from the combination of fair pricing, free shipping, and access to knowledgeable phone support rather than rock bottom clearance prices alone.

One caution on value: if you receive a discounted or quoted price, be aware that returns on those items may carry restocking fees. More on that below.

Ordering, Shipping, and Returns

Shipping

Total Home Supply offers what it calls Simply Free Shipping, meaning everything ships free within the contiguous United States. Once an order leaves the warehouse, delivery generally takes 1 to 10 business days on average, though on rare occasions it can exceed 20 days. Most small items under 100 pounds ship via FedEx, UPS, or USPS, while large items move on LTL common carriers.

Note that the company does not ship outside the USA. Alaska, Hawaii, and Puerto Rico require special arrangements, so buyers in those areas should contact the company before ordering.

Returns

The return policy is detailed and has several conditions worth reading carefully before you buy:

• Return requests must be made within 20 days of delivery.
• A Return Merchandise Authorization (RMA) number is required, and RMAs expire 30 days after they are issued.
• Only new, unused, and uninstalled items qualify.
• You are responsible for all actual shipping charges, both outbound and return freight, even if your order originally shipped free.
• Refunds are issued minus original shipping costs.
• If the RMA number is missing from the outer shipping label, a 25 dollar manual processing fee is deducted from your refund.
• Many categories are final sale and cannot be returned, including parts, filters, remotes, tools, cleaning products, mini split air conditioners, central air condenser units, 265/277 volt and 460/480 volt products, DIY mini split line sets, and any item bought for resale.
• Discounted, quoted, or volume purchases may be subject to restocking fees if a return is permitted.

Plan on 1 to 3 business days for inspection and 2 to 7 additional business days for the refund to process. The takeaway here is that returns on large or discounted HVAC equipment can get expensive because you pay freight both ways and lose the original shipping cost. Order carefully and confirm sizing and specs before you buy.

Warranty and Support

All items sold are in new and unused condition, and many are tested. Total Home Supply requires that everything it sells be installed by a qualified installer, and it disclaims responsibility for injury or damage caused by improperly installed items. This is standard for HVAC equipment but important to budget for, since professional installation is a real cost on top of the unit price.

Support is reachable by phone at 877-847-0050. Because specific warranty terms vary by manufacturer, check the retailer’s site or call before purchasing to confirm coverage on the exact product you want.

Who Should Buy Here and Who Should Look Elsewhere

Good fit if you:

• Are a contractor, property manager, or hotel buying PTACs or equipment in volume and want bulk pricing plus free freight.
• Are a homeowner who knows your specs or is comfortable calling for guidance from a comfort consultant.
• Want a wide selection of recognized brands in one place.
• Already have a qualified installer lined up.
• Value live phone help and order verification over a purely self service checkout.

Look elsewhere if you:

• Want a no questions, free returns experience, since you pay freight both ways and many items are final sale.
• Are buying parts, filters, remotes, line sets, or condensers that you might need to send back.
• Live in Alaska, Hawaii, Puerto Rico, or outside the USA and need standard shipping.
• Plan to self install and want a retailer that supports DIY warranty claims, since installation must be done by a qualified professional.

Overall, Total Home Supply reads as a credible HVAC retailer with strong support and a broad catalog. The main thing to manage is the return and shipping policy, which rewards careful, confident ordering and penalizes guesswork on large items. Read the policies on the retailer’s site for the exact product you want before committing.

Frequently Asked Questions

Is Total Home Supply legit?

Yes. Total Home Supply is a legitimate online HVAC retailer that sells recognized brands, offers free shipping in the contiguous US, provides phone support, and was named to Distribution Trend's Top 30 HVACR Distributors of 2025. It holds a 4.8 out of 5 rating from nearly 6,000 Shopper Approved reviews.

Does Total Home Supply offer free shipping?

Yes. The company offers Simply Free Shipping on everything within the contiguous United States. Delivery generally takes 1 to 10 business days after the order leaves the warehouse. Alaska, Hawaii, and Puerto Rico require special arrangements, and it does not ship outside the USA.

What is the return policy?

Returns must be requested within 20 days of delivery with an RMA number, and only new, unused, uninstalled items qualify. You pay all actual shipping charges both ways, refunds are issued minus original shipping, and many items like parts, filters, and condensers are final sale. Check the site for full details.

Who is Total Home Supply best for?

It suits contractors, property managers, hotels buying in volume, and homeowners who know their specs or are willing to call for guidance. It is best for buyers who already have a qualified installer, since all items must be professionally installed.

How do I contact Total Home Supply?

You can reach their support team by phone at 877-847-0050, or visit their website at totalhomesupply.com for product details, warranty information, and policy specifics.

Weighing your options? See our head-to-head AC Direct vs Total Home Supply comparison.